Return Policy & Warranty Claims
Luminous eShop ensures delivery of products sold through it's website within maximum 7 days.
We make sure that all the products that reaches to your house is functional and has no defects.
Return & Replacement: All the products sold through Luminous eShop is usually delivered in person by our aligned partner near to your house. Hence, there is no risk of product damages and operational issues. For any reason, if you want to cancel the purchase or return the product, please return it at the time of taking the delivery. Your amount will be refunded back to your bank account within 2-3 working days.
Product Issues - if you face any kind of inconvenience with Luminous products, simply call us at our call center number 1800 103 3039. We will solve all your issues.
Cancellation Policy: We accept cancellation of your orders with below applicable charges:
- Within 24 hours of placing the order: No penalty.
- After 24 hours: 10 % of sale price
Warranty: If you face any technical glitch during the warranty period, please call Luminous customer care center number. A service engineer will visit customer’s house and provide service free of cost.
Luminous service Center number - 1800 103 3039.
If any part needs to be replaced, the same would be replaced free of cost.
Warranty of products starts for the date of sale/ date of installation whichever is later.
Paperless warranty: The product sold through luminous eShop offers customers a convenient way to claim warranty digitally. Once registered digitally, you dont need to show Invoice copy or Warranty card whenever service engineer visits to your house. to enable paperless warranty, just get your product details registered online on our website and enjoy paperless warranty.