Return Policy & Warranty Claims
Luminous eShop ensures delivery of products sold through it's website within a maximum of 7 days.
We make sure that all products that reach your house are functional and have no defects.
Return & Replacement: All the products sold through Luminous eShop are usually delivered in person by our aligned partners near your house. Hence, there is no risk of product damage and any operational issues. For any reason, if you want to cancel the purchase or return the product, please return it at the time of delivery. Your amount will be refunded back to your bank account within 2-3 working days.
Product Issues - if you face any kind of inconvenience with Luminous products, simply call us at our call center number 1800 103 3039 or write to us at :-
firstname.lastname@example.org We will resolve all your issues.
We aim to resolve all complaints at the first point of contact. In case you don't get satisfactory resolution of your query / complaint at the customer service center you can get in touch with us at below email id
Cancellation Policy: You can cancel your orders with below applicable charges:
- Within 24 hours of placing the order: No penalty.
- After 24 hours: 10 % of sale price
Warranty: If you face any technical glitch during the warranty period, please call Luminous customer care center number. A service engineer will visit your house and provide service free of cost.
Luminous service Center number - 1800 103 3039.
If any part needs to be replaced, the same would be replaced free of cost.
Warranty of products starts for the date of sale/ date of installation whichever is later.
Paperless warranty: Luminous eShop offers customers a convenient way to digitally claim warranty on purchased products. Once registered digitally, you don't need to show invoice copy or Warranty card whenever service engineer visits to your house.
To enable paperless warranty, just get your product details registered online on our website and enjoy paperless warranty.